OUR RETURN POLICY At The Couture Exchange we guarantee the authenticity of all our items or your money back. Our resale clients know that they do not get paid unless their merchandise is authentic. We do not tolerate the abuse of our favorite designers! At The Couture Exchange we want you to get what you want and love what you get! ** So that we may continue to offer fabulous couture at prices well below retail, all sales are final! Please feel free to email us or call us with any and all questions about our products before you make your purchase. If you have a serious concern about your purchase, you may contact us within 48 hours to discuss a possible store credit or exchange. We do not accept any returns without a return authorization number that can be obtained by emailing us or calling us. If your return is authorized, we do not reimburse for shipping charges. We stand behind all of our merchandise and if there are any authenticity concerns, you have 48 hours from receipt of your product to address any concerns for a refund. Refunds are issued only for authenticity concerns. We have two boutiques in Shrewsbury and Westfield New Jersey where you can touch, feel, and try on our merchandise too! We are very customer friendly! Call us, email us, or come and see us!